Feral Designs - Unique & often Weird Jewellery Designs

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Frequently Asked Questions

1. What is Paypal and is it safe to use?
2. I don't have a PayPal account. Can I still pay using PayPal?
3. How Do I Order a Product?
4. How will I know when my Order has been received?
5. How long will it take to receive my Order?
6. What if I don't like the item when I've received it?
7. How do I Order a Custom Design?
8. I have a general Enquiry, what do I do?



1. What is Paypal and is it safe to use?
    

PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilises the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.

It's FREE. There are no set-up fees, no monthly fees, and no minimum charge requirements.

  • Pay instantly and receive your items faster

  • Use your debit or credit card, or bank account to make a payment. All you need is the seller's email address
  • Manage all your transactions centrally

  • Your financial information is never shared with the seller and there's no risk of cheques getting lost in the post
  • PayPal's Buyer Protection helps you to buy with confidence; purchases may be covered up to £500, at no additional cost.
 
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2. I don't have a PayPal account. Can I still pay using PayPal?
     Yes you can. All you need is an email address and PayPal will take care of everything for you, including international currency conversions. Too easy!

 
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3. How Do I Order a Product?
    

Click on the product(s) you are interested in and it/they will be added to your shopping basket.

For Locals:  Visit me at The Gully Market, Upper Ferntree Gully (opposite the Royal Hotel) on Sundays. I'm there (assuming it's not blowing a gale) from 8.30am - 4.30pm.

Or if you see an item listed here and I don't have it with me at the market, please just give me a call and I'll get it for you.

 
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4. How will I know when my Order has been received?
    

Once you have paid via Paypal, you will automatically be sent a receipt of payment to your email address.  This will confirm what you have purchased and the total cost, including postage and handling. 

Postage is charged at AU$15 flat rate. I highly recommend getting your item(s) insured if they are over $100. If you require insurance, please contact me and I will find out the cost for you.

 
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5. How long will it take to receive my Order?
    

Once your order has been received and your payment has cleared, it will be despatched within 2 working days. (Depending on Stock Availability).   If I am making a limited edition item or a custom design the time will vary. If you do not receive your item(s) within 10 working days, please contact me either by phone or email.

Feral Designs will do their utmost to ensure that your order reaches you on time. 

 
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6. What if I don't like the item when I've received it?
    

Please contact me so that we can discuss the situation. If nothing can be resolved, then simply return the item with the original packaging to the address supplied within 2 weeks and you will be refunded for the cost of the item, including postage and handling. Return postage will not be refunded.

The refund will be credited to your Paypal account or electronically transferred directly into your bank account once the item has been received.

 
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7. How do I Order a Custom Design?
    

Just go to the "Contact Us" page on the website and enter your details and a general description of what kind of custom design you are interested in.  Click on the enquiries box for custom designs and submit.   I'll then contact you for more details of your requirements.

For locals:  Visit me at The Gully Market, Upper Ferntree Gully (opposite The Royal Hotel) on Sundays. I'm there from 8.30am - 4.30pm, assuming it's not blowing a gale!

Or please give me a call on the numbers listed on the "Contact Us" page.

Please also see the "Custom Design" page on this website for in-depth details.

 
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8. I have a general Enquiry, what do I do?
    

Go to the "Contact Us" page and enter your details along with the nature of your enquiry.

Feral Designs will then contact you via email to discuss your requirements.

 
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